Pre-Requisites
To become a Telecom wholesale customer you'll need:
Billing
You need to have the ability to bill your end-users. We will provide a monthly file detailing your Telecom Wholesale costs. Your billing system can use this information to invoice your end-users.
Customer support
A call centre with capacity to meet your end-users' needs for service and the ability to manage basic faults.
Trading history and payment security
A completed credit application, credit evaluation and a form of payment security.
Credit Account Application Form (doc, 54kB)
Contractual arrangements
A Wholesale Services Agreement, Operations Manual and Service Level Agreement which will together underpin your relationship with us. Different contractual arrangements apply for interconnect services.
Interconnect Agreement - August 2012
Wholesale Services Agreement (pdf, 805kB)
Telecom Wholesale Operations Manual December 2011 (pdf, 7.3MB)
Operations Manual (pdf, 408kB)
Service Level Agreement (pdf, 286kB)
