Our commitment to our customers is underpinned by two key documents:

• Firstly, the Telecom Wholesale Charter, introduced by Telecom Wholesale in April 2006 to provide wholesale customers with greater certainty on our supply of new products and of our service performance.
• More recently, the Telecom Separation Undertakings, which were approved on 30 March 2008, confirm Telecom Wholesale's obligations to the industry.

Find out here about the steps to take if you suspect the Undertakings have been breached.