Product

Topics from recent Dialogue Product Discussion Forums are listed below.

Presentations and reports on these topics are available on this web page for logged in service providers. If you do not have a login contact us.

Broadband dimensioning

12 August 2010

Jane Man, Product Marketing Manager, outlined our new broadband dimensioning policy in place from 1 September, along with next steps in the consultation underway for developing commercial dimensioning options.

Log in to view Jane's presentation:

Fibre to the Home

12 August 2010

Brett Thompson, Strategic Marketing Manager, provided an update on our Fibre to the Home service.

Log in to view Brett's presentation:

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MVNO Overview

13 July 2010

Iain Hook, Head of Voice and MVNO, provided a comprehensive overview of the business benefits of MVNO; requirements to become an MVNO; network overview; devices; and, service support.

Login to view Iain's presentation:

VDSL2 Update

13 July 2010

Mandy Tait, Senior Product Marketing Manager, provided an update on the progress of the VDSL2 technical trial and launch date. A blog has been set up to discuss the progress to launch and answer any of your technical questions. You need to login to access.

Login to view Mandy's presentation:

Data Portfolio Update

13 July 2010

Phil Bodis, Senior Product Manager Data, discussed:

  • Coverage and Fibre to the Node impacts, including the ISAM rollout
  • Legacy data roadmap and UNS migration plan
  • Service experience improvements
  • Reconfirmed the 2010/11 roadmap

Login to view Phil's presentation:

VDSL2 Product Proposition

22 April 2010

Mandy Tait, Senior Product Marketing Manager, presented the Wholesale product proposition for VDSL-based broadband offerings to be released in coming months. As well as outlining the basic product proposition, this presentation contains future product development proposals and information on VDSL CPE support, sertified devices and testing process for third-party CPE.

UBS-UBA Migration Planning Update

David Oxnam reviewed the progress being made by customers to develop and implement migration plans from the range of migration options being supported by Telecom Wholesale. Your Account Management team can assist you with planning for your migration from UBS to UBA so that you are prepared for the closedown and withdrawal of the UBS service.

Data Services Update - coverage, service experience and HSNS enhancements

22 April 2010

Mike Shirley, Head of Data Product Portfolio reviewed the service experience for data products and reaffirmed his committment to regularly review SLA performance as we continuosly improve processes to achieve our target SLA's. Mike outlined the business rules being implemented to support data services delivered from roadside cabinets where ASAMs are being replaced by ISAMs and the impact this will have in existing customer circuits.

Emil Petrov, Head of Managed Data Marketing reviewed the plans for improved service availability tools to assit you in choosing the best service option for a particular location.

Phil Bodis discussed options being readied for launch for customers requiring access and handover diversity.

You can contact the presenters individually to discuss this material.

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Wholesale Consumption of UCLL for Naked UBA Service

22nd April 2010

One of the major Undertakings deliverables that Telecom Wholesale will deliver this year is the salf-consumption of UCLL services from Chorus for the delivery of xUBA services. Tim Armitage discussed the process changes and potential impacts for service providers that this change in supply will create. While the current plan to to isolate the service provider asmuch as possible from these internal changes, it is important for you to understand the change in the supply process so that you interpret responses from our provisioning process correctly.

Should you wish to discuss the impact of this change you can contact Tim at or arrange an appointment via your account management team.

Resale Deregulation

22 April 2010

Telecom Wholesale has been supplying Resold services to customers under their commercial contract for several years. Stuart Goodin presented a proposal to reduce the number of services covered by resale regulation and proposed a commercial arrangement to replace the complex and resource intensive price review and price mantenance process of the current Resold services process. If you would like to discuss this further email Stuart or call him on 04 382 5331.  To view Stuart's presentation you must login:

Price Book

25 February 2009

Greg Barker, Wholesale Pricing Manager, provided an update and overview of the new price book. This includes easier searching functionality and filters. Greg is currently organising demonstrations.  Contact your Telecom Wholesale account manager to organise a time. You need to login to access Greg's presentation:

PSTN Emulation Update

25 February 2010

Iain Hook, Head of Voice Portfolio, gave an update on the progress of the PSTN Emulation discovery project. He re-iterated that the PSTN network would be fully supported up to 2020.  Login to view Iain's presentation:

IP Interconnection: Proposed scope of industry engagement

25 February 2010

Michael Goldfinch, Head of Interconnection Portfolio, overviewed a range of issues that the industry needed to discussion and agree upon regarding IP Interconnection. Login to view Michael's presentation:

Data Product Update covering HSNS and UPC Lite enhancements

25 February 2010

Michael Shirley, Head of Data Portfolio, talked about Telecom's growing Ethernet footprint; further enhancements to HSNS Premium, HSNS Lite and UPC Lite that add flexibility to service providers data offerings.  To view Michael's presentation you need to login:

Enhanced UBA Tail Extension Service

12th November 2009

Mandy Tait introduced the new Enhanced UBA tail extension service which launches on 16th November.  This is a backhaul service that extends an Enhanced UBA access tail from the Local Handover Point to a Remote Handover Point nominated by the service provider.  For more information contact Mandy.

IP Interconnection Roadmap

23rd September 2009

Stuart Goodin, Manager Industry Relations, provided an overview of the work on IP Interconnection that has been going on for the last year in the TCF working party.  A document outling the IP Interconnection Plan has been prepared.  IP Interconnection is at the stage where it will be handed over to our product team, and Michael Goldfinch, Head of Interconnection Portfolio, is now the point of contact.

Both Stuart's presentation and the IP Interconnection Plan available (a login is required to view):

Data Roadmap Update - 23rd Sept 2009

Kaisa Olding, Senior Product Manager, provided an update on legacy data products and the development roadmap for new products including HSNS and UPC.  It is now three months to the withdrawal of UNS, ATM and Analogue Data.  The next development for both HSNS and UPC are Enhanced Service Level Agreements (SLAs).  These will be discussed in detail at the Dialogue IT & Process forum on 9th October.  Login to access Kaisa's presentation:

Wholesale Broadband Roadmap Update - 23rd Sept 2009

Tim Pegler, Head of Broad Portfolio, provided more information on the expansion of the VDSL2 pilot, as well as additional enhancements to the Service Availability Tool:

Broadband Update - 22 July 2009

This presentation provided an update to the industry on proposed release dates for various wholesale broadband access initiatives.

Further updates will be presented at future Dialogue Product forums.

Log in to view the presentation.

PSTN Replacement

22 July 2009

Details were presented on the start of a discovery project to investigate requirements for a replacement for the mass market PSTN (POTS) voice service.

This presentation follows one-on-one discussions with Telecom Wholesale customers on their initial requirements for a replacement to the current Wholesale resale voice service. Regular updates will be presented at future Dialogue discussion forums as this discovery project progresses.

If you would like to discuss any of the information contained in this presentation or have feedback on this topic, you may contact Iain Hook - Head of Voice Portfolio or Des Sokolich - Snr Product Manager.

Log in to view the presentation.

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Variation to the Undertakings

25 June 2009

Approval by the Minister of Telecom's variation to the Operational Separation Undertakings on 10th June.

We have undertaken to develop an implementation plan for all customers who will be engaging in B2B development - this is part of a risk mitigation strategy to ensure any changes to the Telecom Wholesale delivery plan is communicated effectively with customers and impacts are identified & managed.

Login to view the Undertakings variation presentation.

Data Product Update - 25 June 2009

Kaisa Olding and Mike Shirley from the Wholesale Data Product team presented a final roadmap and migration options for the Resold and Legacy data portfolio.

Customers now have access to component services which they can use to build next generation IP replacements for the resold Telecom legacy services.

We have finalised the grandfathering dates for all products with the exception of Frame Relay. Customers who are relying on Frame Relay as part of their future business should feed back their requirements to the Wholesale Data team via their Account Manager.

Please login to view the presentation.

TCF Premises Wiring Code of Practice – Working Party report

25 June 2009

The Telecommunications Carriers Forum (TCF) working party presented a draft of the Premises Wiring Code of Practice they have been developing since the beginning of the year. A copy of the draft is available on the TCF website. Feedback on the draft is welcomed from industry stakeholders.

Data Products – Migration Discovery Update

27 May 2009

Kaisa Olding & Mike Shirley discussed the progress we have made in discussions with our customers about their planning for the migration from legacy data services to new-wave NGN data services. Telecom Wholesale's plans for supporting customer migration requirements will be reported back to the industry at the June 25th Dialogue consultation Product discussion forum.

Presentation available when logged in.

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Data Products - Enhanced Service Levels

27 May 2009

Jo Olliver discussed with the audience three proposals for enhancing the SLA's for Data services. The enhancements are for 24/7 Restoration, Critical Care escalation and Prioritisation of fibre provisioning. These proposals will be piloted on the Unbundled Partial Circuit (UPC) service and the High-Speed Network Service (HSNS). Your feedback on these proposals is being sought.

Presentation available when logged in.

Broadband Portfolio Update

27 May 2009

Bogdan Nita presented an update on the Service Availability Tool for ADSL2+ coverage, proposed enhancements to include VDSL2+ coverage and exchange/cabinet lookup in addition to the site lookup currently offered.

Georgina Ott updated the industry on the Telecom Wholesale VDSL2 pilot, experience so far and next steps.

David Oxnam detailed the grandfathering plans for the UBS service and discussed options for migration to Basic UBA and Enhanced UBA. Customer preferences will be factored into the migration planning that Telecom Wholesale is currently undertaking. David also discussed the development of a bulk pre-qualification report which we would like develop to assist service providers with their customer migrations. Your feedback on these proposals is welcomed.

Presentation available when logged in.

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Chorus FTTN Update – Broadband Waiters

27 May 2009

Ed Beattie from Chorus provided an update on the Fibre to the Node (FTTN) rollout which is now in full flight. With 25 cabinets being deployed each week the project is meeting its delivery milestones each month.

Daryl May (Planning Manager - Chorus) provided an explanation of the broadband "Waiters" issue and the impact that the FTTN project rollout was having on mitigating this issue.

Presentation available when logged in.

Waiters Proposal

27 May 2009

Neil Walker, General Manager Customer Service at Telecom Wholesale led a discussion on some tactical initiatives that could be implemented to ensure end users got a consistent message - from all service providers - in a Waiter scenario. Please provide your feedback on these proposals to your Account Manager or Service Delivery Manager.

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Product Lifecycle & Migration

25 March 2009

The Dialogue NGN Consult Product session on 25th March 2009 set the scene for discussions on product migration, particularly in light of Undertakings milestones for grandfathering and withdrawal of voice and data products.

VDSL2

24 February 2009

This presentation delivered by Bogdan Nita (Product Manager - Broadband) details Telecom Wholesale's plan for implementing VDSL2 capability in our network and the path towards leveraging that capability to deliver increase broadband performance for wholesale customers. The trial detailed in this presentation is being planned now so if you wish to participate in the trial or want to test VDSL2 capable CPE as part of this trial please contact Bogdan Nita.

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BUBA LAC Port Identifier presentation & BUBA LAC Port Identifier Document

24 February 2009

David Oxnam (Product Manager - Broadband) detailed wholesale's proposal to use a unique session Port ID for the Basic UBA service.

Feedback on this proposal is requested prior to 2nd March 2009. Further details on the development and delivery of this service enhancement will be delivered at a future Product discussion forum. If you have any question regarding this proposal or wish to provide feedback, please contact David Oxnam.

SLES & UBA

24 February 2009

For service providers with PSTN ports installed in a local exchange building that feeds cabinets in the local area, there is now option to purchase a low-frequency Sub-Loop Extension Service (SLES) in conjunction with a cabinet launched Unbundled Bitstream Access service (UBA).

Details on this service offering are contained in this presentation. This service option is delivered in conjunction with Chorus. Interested parties are requested to contact their Wholesale account manager and their Chorus account manager to co-ordinate the delivery of this service.

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Product Roadmap 2009

24 February 2009
This presentation delivered by the Wholesale product team details the timings for the workstreams underway within the product portfolio this year and next year.

Customer migration and transition issues were a recurrent theme in all three sections of the presentation - further detailed information on our proposals for service transition and migration will be presented at future discussion forum over coming months. If you have business requirements that you want us to factor into our migration planning please contact the appropriate Product Manager or Portfolio Manager.

Basic UBA Identifier - proposed enhancement to Basic UBA

25 November 2008

A service provider has requested an identifier is provided during Basic UBA L2TP session setup that uniquely identifies the service.  This identifier can be used to uniquely identify the end-user, irrespective of information submitted by that end-user, meaning that it can be used for verification.  Prior to this enhancement Basic UBA would anonymously forward end-user PPP sessions to the service provider via an L2TP tunnel.  Service providers were reliant on simple user/password verification techniques to identify end-users.

The prevalence of phishing, spoofing and similar threats on the internet undermine the reliability of these verification techniques.  In particular, it provides a strong element of doubt in the event of disputes as to whether an end-user did something or not.

As new applications such as VoIP are rolled out, the roaming capability of an end-user, while a useful feature, can undermine or limit service features such as geographic-aware content.

Proposed changes to UBA STD

25 November 2008

Appendix E of the UBA Operations Manual sets out the list of rejection reasons that Telecom can provide to service providers who place orders under this STD.  There is a subtle difference between the wording of rejections in this STD and the rejection reasons Telecom Wholesale provides to its customers for all other wholesale services.

Telecom is seeking change in the wording of these rejection reasons in order to align with existing industry practise.  Telecom is also seeking to add additional rejection reasons that it believes provide customers with a better understanding of why an order has been rejected, and again are consistent with existing industry practice.

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Premises Wiring

The vast majority of homes and small businesses are wired in accordance with PTC 103 for PSTN voice and low speed data services.  The technical and functional demands of next generation broadband services are likely to exceed the capabilities of PTC 103 compliant wiring systems due to:

  • Consumer electronics manufacturer's support of IP and Ethernet via UTP (RJ45) and fibre interfaces
  • Demand for integrated services in the home
  • Ethernet LANs
  • Increasing broadband line rates
  • Service providers wishing to deploy multiple services over a single line

The aim of the session held in Auckland in November 2008 was to begin discussions towards agreement on a national Code of Practice for premises wiring.  This will improve the next generation broadband experience for end-users.

The feedback document from the premises wiring session is now available.  To view this document you must login.  If you do not have a login email us, or contact your Telecom Wholesale account manager.

Next Generation Broadband (NGB)

In July 2008 Telecom Wholesale initiated a discovery project to investigate opportunities to enhance and improve its current portfolio of next generation broadband products (Enhanced UBA and the Broadband over Fibre service).

The investigation collected information from the following sources:

  • Development and implementation of the Broadband over Fibre pilot service
  • Learning from the testing and Soft Launch activities for Enhanced UBA
  • Feedback from Service Providers using Enhanced UBA and Broadband over Fibre on product experience so far and key requirements going forward
  • International market and product development activities, standards and trends

The NGB product concept and the NGB Release 1 product deliverables are the outputs of this discover investigation.

Vision

Telecom Wholesale's product concept for the delivery of Next Generation Broadband (NGB) intends to improve stability, usability, economics, and flexibility for service providers, and enable them to provide complete solutions to end-users in the connected 'digital home'.

Presentation from the Consulation Session

Presentation from consultation session - 23 October 2008 (pdf, 185kB)

NGB Consultation Session Discussion Document - 23 October 2008

NGB Discussion Document (pdf, 213kB)

Feedback on NGB Discussions

NGB Feedback (pdf, 202kB)

UBA New Connection Option

The current UBA Connection Only & Connection & Wiring options for UBA do not take account of the problems experienced by Access Seekers and third-parties when installing services in a multi-tenanted building (i.e. identifying the correct copper pair that carries the service).

This document outlines a proposal from Telecom to address these issues.

Discussion Document

UBA New Connection Discussion Document - October 2008 (pdf, 26kB)

If you have any queries regarding the Next Generation Broadband or would like to participate in upcoming consultations, please email us.