Dialogue Executive Briefings
Telecom Wholesale holds regular briefings for customers to discuss strategic direction of the product portfolio and systems. These events are videoed and presentations are placed on the website following the briefing.
3 June 2010 - Variation 4 Request
With Telecom's recent announcement on seeking a fourth Variation to our Operational Separation Undertakings, Telecom Wholesale hosted an Executive briefing for our customers and other industry stakeholders to provide an update on what the impact of this request might mean for the planned industry migration from legacy services and systems.
Ralph Chivers - Head of Government and Industry Relations (Telecom Group) - discussed the background to the Variation request 4 and detailed the three requests that are being sought. We have asked that this request be treated with urgency.
Ralph discussed the formal process that the Ministry of Economic Development (MED) will run in order to consider this request which will include the opportunity for you to provide feedback directly to them.
Variation 4 Request - 3 June 2010 (pdf, 126kB)
Rosalie Nelson from the research organisation IDC provided an independent view of the impacts that the rollout of UFB might mean. Whether or not Telecom participates in thr build of the UFB network, this programme has the potential to radically reshape the Telecommunications industry in New Zealand. Rosalie described the potential "structural separation" of the industry - not just Telecom - and the potential impacts that this might have on the industry structure, current and future investment plans, revenue opportunities and profitability.
UFB Presentation - 3 June 2010 (pdf, 3.8MB)
The acting CEO for Wholesale - Nick Clarke - provided a review of the topline feedback that we have received to-date on each of the three Variation requests. We are open to further feedback as you consider the impacts that a pause in the current transformation plan may have on your business and these can be fed back to us via your Telecom Wholesale account manager.
Your feedback on Variation 4 - 3 June 2010 (pdf, 124kB)
While the request for a variation, if granted, will reshape the industries plans to roll out IT capabilities and support systems, Telecom Wholesale's vision - to improve end-user customer experience and provide you more control by putting more tools in your hands - remains unchanged.
Tim Armitage - Manager of Future Operational Capability - outlined what work continues regardless of the variation. He then discussed some options for additional improvement that we could consider in the absence of the planned FMO Broadband and Data capability that is the subject of the Variation Request.
The next 12 months - 3 June 2010 (pdf, 151kB)
18 March 2010 - Equivalence, End User Experience and Wholesale's Draft Plan
The Dialogue Executive briefing session on 18 March provided gave an overview of how Wholesale is taking regulatory requirements such as Equivalence and delivering tools that have the capability to step change end user experience. We also presented the draft plan for delivering FMO Broadband by June 2011.
Equivalence - what is it? - Fleur D'Souza
Step change your end user experience - Lia Boersma
Wholesale's transformation roadmap - Tina Hammond
17 December 2009 - Wholesale Transformation - a year-end update
At this Dialogue Executive Briefing session Matt Crockett discussed the need to request an Undertakings variation on our 2010 FMO Broadband and Data deliverables. We are asking for a one year extension on both so FMO Broadband would now be delivered in June 2011 and FMO Data in December 2011.
We will still deliver on our equivalence requirements, including self consumption of UCLL and resale equivalence on time but using our existing systems, rather than new.
Wholesale Transformation - a year-end update
3 December 2009 - Transformation - Progress to date and priorities for the New Year
Matt Crocket, CEO Telecom Wholesale and International, talked about the highlights of 2009, outlining meeting our Undertaking commitments, the transformation programme and what we will be focussing on in 2010.
Transformation - Progress to date and priorities for the New Year
August 2009 - Building blocks for a better business model
At this Dialogue Executive Briefing Nick Clarke, recently appointed GM Marketing, talked about plans for Telecom Wholesale's new marketing team. Scott McCallum, CIO Telecom Wholesale gave an update on topics covered at the previous briefing and talked about changes coming up that will deliver an improved business model.
Scott McCallum - Building blocks for a better business model
April 2009 - Laying the foundations for the future
At this critcal time of change in New Zealand telecommunications, this event highlighted aspects that service providers would need to consider as we move towards next generation products and our new systems and processes.
Following an introduction by Nick Clarke, Head of Undertakings and Industry Relations, there were presentations from Paul Hayes, GM Product, and Scott MCCallum, CIO.
Paul Hayes - Product migration
Scott McCallum - Our system and process transformation
November 2008 - Telecom Wholesale's transformation
Telecom Wholesale is transforming. We are embarking on a very significant programme which will change:
- Our IS platform and processes
- The way we develop and deliver products
- Our customer service model.
Matt Crockett (CEO), Paul Hayes (GM Product), Scott McCallum (CIO) and Neil Walker (GM Customer Service) provide an introduction and overview of our plans:
Matt Crockett - Introduction to transformation
Paul Hayes - Wholesale's product transformation
Scott McCallum - IS & processes transformation
Neil Walker - Customer Service transformation
September 2008 - Meeting the challenges of an NGN world
Matt Crockett (CEO Wholesale & International), Frank Mount (Telecom Group Chief Transformation Officer) and Nick Clarke (Head of Undertakings & Industry Relations) presented on Transformation to customers on 11th September.
Frank Mount - Meeting the Challenges of an NGN World
Nick Clarke - Engaging in the Transformation process
Matt Crockett - Product and IT & Processes Update
Matt Crockett provides an update on product and IT systems developments in Telecom Wholesale. He also touches on IP Interconnect, mobile colocation and the Sub Loop Standard Terms Determination (STD).
July 2008 - Undertakings commitments and operational separation
The July 2008 customer briefings focused on building a better understanding of Telecom Wholesale's commitments under the Undertakings and the structure of Telecom under Operational Separation.